Get 'Day-to-day Support' so you never have to worry who to contact when you (or your staff) have any issues with any of the business systems I support, just call me, I have you covered. I look after all your custom development support, plus if something comes up that the software companies must fix, I'll manage that support for you, so you only have 'one throat to choke'...mine.
Text or call me for any urgent issues so I can get right onto it for you.
For things that are not that urgent, but important to get done, can be added to my support queue. You'll get immediate confirmation that it is in the queue, plus updates as it progresses through to a 'done'.